4. Level of interoperability The SaaS service model increases opportunities to integrate different software services. For some SaaS services, interoperability with other apps is an important feature that may surface new risks. MORE INTEROPERABLE Less interoperable software More interoperable software • SaaS providers may be more closely • If a SaaS service can easily be inte- connected to potential human rights grated with others, the combined use LESS INTEROPERABLEimpacts and may have increased of these services may increase the leverage to address them if their soft- likelihood of human rights impacts, ware is not integrated with others. and they may be less foreseeable by the SaaS provider. • Interoperability reduces the technolog- ical barrier of integration for compli- cated software processes such as facial recognition. Consequently, it is easier for users to access or deploy capabili- ties such as surveillance activities, which can increase the likelihood of human rights violations. 47 Human Rights Assessment of the Software-as-a-Service Sector