3. Responsible AI: Some SaaS services include artificial intelligence (AI) systems, which may amplify the risks associated with using data and algorithmic decision-making. An ethical and human rights-based approach to AI aims to address the adverse social impacts of AI usage. 4. Content-related issues: Some SaaS services include platforms that are open to user-generated content, or marketplaces offering integration with third-party applica- tions. These functionalities may surface new human rights impacts related to content moderation. 5. Worker-centered design: SaaS services are used in a range of contexts by different types of workers. As the direct users of B2B SaaS services, workers are regularly impacted by the way in which the products are designed and deployed. Recommendations SaaS providers can take the following actions to address these human rights impacts. The following recommendations should exist in a framework of ongoing human rights due diligence capable of addressing new human rights risks as the SaaS sector evolves. 1. Avoid, prevent, and mitigate human rights harm: Define what customers and users can and cannot do with the service, establish ways to implement these policies/terms, and define who the SaaS provider will and will not sell to, partner with, and what use cases are acceptable. 2. Technology and design choice: Establish technical limitations to SaaS service func- tionality to restrict how it can be used and/or the addition of features or customiza- tions that have the potential for adverse impacts. 3. Ongoing human rights due diligence: Conduct ongoing human rights due diligence on products, platforms, and services to assess for actual and potential impacts across the full range of human rights. 4. Transparency, guidance, and communications: Share information about the service, best practices, and human rights-based approaches that reduce the likelihood of adverse impacts. 5. Industry collaboration: Collaborate with companies across the SaaS sector, stake- holders, and the broader tech industry to better understand the human rights risks of SaaS products, platforms, and services—as well as to share insights and establish over- arching guidance and best practices. 3 Human Rights Assessment of the Software-as-a-Service Sector