Contents I. Introduction 5 II. Methodology 8 III. Observations on the SaaS Sector 12 IV. Human Rights Impacts 18 V. Recommendations 34 Acknowledgements This report was written by Lale Tekisalp, Faraz Ansari, and Hannah Darnton at BSR. BSR would like to thank BSR’s Dunstan Allison-Hope, the members of the SaaS Human Rights Working Group, and our civil society partners for participating in the assessment and contributing to this paper. 4 Human Rights Assessment of the Software-as-a-Service Sector